Booking
What is Sattva?
Sattva is Aruba's wellness booking platform. We bring independent local practitioners together in one place, from massage and yoga to sound healing, breathwork and more, so you can see what is available and book in a couple of minutes.
How do I book?
Go to Explore and filter by experience, date or place, or search for what you're looking for. Open an experience to see the practitioner, the price and the open times, pick a time, add your details and pay. Your confirmation email arrives straight away.
Do I need an account?
No. You book as a guest with your name and contact details. Your confirmation email has a "Manage my booking" link to see, move or cancel your booking, so there is no password to remember.
Can locals book too?
Of course. Sattva is for everyone, whether you live in Aruba or you are visiting.
Can I choose a specific practitioner?
Yes. Each experience shows who offers it, and you book directly with the practitioner you choose.
I'm not sure what to book. Can you help?
Start with "What do you need today?" on our home page, or send us a WhatsApp message at +297 560 0223 and tell us how you feel and when you are free. We will suggest something that fits.
What to expect
What kinds of experiences can I book?
Massage and bodywork, yoga, sound healing, breathwork, group classes and more. New practitioners join regularly, so the list keeps growing.
Where do sessions take place?
It depends on the experience. Many practitioners come to you, at your hotel, villa or home. Others welcome you at their studio, outdoors or online. Every experience shows where it happens before you book, and on Explore you can filter by place.
Are sessions in person or online?
Most sessions are in person. Some practitioners also offer online sessions; this is shown on the experience.
How do I prepare for my session?
Each experience explains what to bring and how to prepare. The day before your session we also email you a reminder with tips.
Prices & payment
How do I pay?
You pay when you book, through our secure checkout. The payment options for your experience are shown at checkout, and you get a confirmation email straight away.
Are the prices final?
Yes. The price you see when you book is the price you pay. No hidden fees.
Will I get a confirmation?
Yes. As soon as your payment goes through you receive an email with all the details of your session.
Is there a discount on my first booking?
Yes. Leave your email on our home page and you get a personal code for your first experience straight away.
How do I use a promo code?
Enter it at checkout, before you pay. The discount is shown right away.
Changes & refunds
Can I move my booking?
Yes, for free, from the "Manage my booking" link in your confirmation email, up to 24 hours before your session (up to two times). Less than 24 hours before, reply to your booking email and we will do our best to help; the cancellation policy applies.
What is the cancellation policy?
Cancel yourself from the "Manage my booking" link. 48 hours or more before the session: full refund. Between 24 and 48 hours: 50% refund. Less than 24 hours, or a no-show: no refund. See our Refund Policy for the details.
What if my practitioner cancels?
You can choose a new time or a full refund to your original payment method.
What if I miss my session?
Missed sessions (no-shows) are not refunded.
How long does a refund take?
Refunds go back to your original payment method within 5 to 10 business days, depending on your bank or payment provider.
Trust & safety
Are the practitioners checked?
Yes. Every practitioner applies, meets our team in person and is reviewed before they are listed on Sattva.
What if something goes wrong?
Tell us within 48 hours of your session by replying to your booking email or on WhatsApp. We look at every case individually, talk to you and the practitioner, and help find a fair solution, for example a new session or a refund.
Is my personal and payment information safe?
Yes. Payments are handled by secure payment providers and your card details are never stored by Sattva. We never sell or rent your personal data. See our Privacy Policy for the details.