FAQs

Bookings & Clients

• How will I know when someone books me?
  You'll be notified, and the booking will appear on your dashboard and calendar.

• What if a client cancels or reschedules?
  If a client cancels or reschedules at least 24 hours before the session, they may be eligible for a full refund or reschedule, depending on your individual cancellation policy. Cancellations made less than 24 hours before the session are generally non-refundable, and no-shows are not eligible for refunds either. You can set stricter or more flexible cancellation windows for your own practice, and these will be shown to clients at the time of booking.

• What if I need to cancel a session?
  If you need to cancel a session, the client will be offered the option to reschedule or receive a full refund. Refunds are processed promptly back to the client's original payment method, so try to give as much notice as possible.
   

• What happens if there's a dispute or issue with a booking?
  If a client raises a concern, we ask that it be reported within 48 hours of the scheduled session. Sattva reviews these on a case by case basis and will help facilitate communication between you and the client where needed.